PRIVACY POLICY & DATA PROTECTION NOTICE (GDPR / KVKK COMPLIANT)
Last updated: November 2026
1. Controller Information / Veri Sorumlusu
Company: SUNNOVA TURİZM ORGANİZASYON TİCARET LİMİTED ŞİRKETİ
Address: Mehmet Akif Ersoy Mah. 295 Cad. A Blok No:4J İç Kapı No:17 Yenimahalle / Ankara / TÜRKİYE
Email: info@sunnovatravel.com
Phone: +90 312 471 64 41
2. Collection and Processing of Personal Data
We process personal data provided voluntarily by users when booking tours, contacting us, or leaving comments on our website:
- Contact & Inquiry Forms: Name, email address, phone number, subject, and your inquiry message. Processed solely to handle your request.
- Tour Bookings & Reservations: Full name, passport/ID details, date of birth, nationality, and contact details of main passenger and accompanying family members (including minors). Processed for travel organization, insurance, and legal obligation fulfillment.
- Website Comments & Reviews: User name, email address, IP address, and browser user agent string to aid spam detection.
3. Legal Basis for Processing
Data processing is based on:
- Performance of a contract or steps taken prior to entering into a contract (GDPR Art. 6(1)(b) / KVKK Art. 5(2)(c)).
- Compliance with legal obligations (TURSAB regulations, tax codes) (GDPR Art. 6(1)(c) / KVKK Art. 5(2)(ç)).
- Our legitimate interests in providing responsive customer support and anti-spam measures (GDPR Art. 6(1)(f)).
4. Data Transfer and Hosting
Our website and database are hosted on secure European servers managed via Güzel Hosting (Turkey). Information submitted through contact forms is transmitted securely via standard mail protocols (SMTP) directly to our email server and is not retained in public web databases longer than necessary.
5. Retention Period
We retain reservation and transactional data for periods required by applicable commercial and tax laws in Turkey (typically up to 10 years). Inquiry emails and standard communications are deleted once the issue is resolved, unless legal obligations mandate longer retention.
6. Your Rights (GDPR & KVKK)
Under applicable regulations, you have the following rights regarding your personal data:
- Right of access, correction, or erasure.
- Right to restrict or object to processing.
- Right to data portability.
- Right to lodge a complaint with a supervisory authority (KVKK in Turkey, or relevant Data Protection Authorities in the EU/Switzerland).
To exercise your rights, please contact us at info@sunnovatravel.com. Requests are handled within 30 days free of charge.